If delivered item(s) was different from your order, or broken or stained, we will accept your return or replacement. Some items are not allowed to be returned or replaced. Please follow the instruction below.
* Sonny Angel mini figure: If package is opened, it is not allowed to be returned or replaced.
* Any other items: You can return or request replacement if you agree to pay the postage and service fees.
The customer is responsible for the shipping cost if the product was returned according to the customer’s convenience. However, in case item exchange occurs due to defective product or incorrect delivery, our company will cover the cost.Required payments other than the product price
Shipping cost is the customer’s responsibility as a general rule.Due date
Please make the payment within 7 days after the order was made. Your order will be cancelled if we couldn’t confirm the payment within the 7days.Defective products
In case you found any defective product, we will check our stock and exchange it with a brand-new or similar product.
Please contact us by e-mail or phone within 7 days after the product arrival. Please understand that after then, we cannot accept your request for returning or exchanging products.
Our company will cover the shipping cost.